IT Services

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• eGovernment Services

  Everything you need to know about the eGovernment program.

• IT Policies and Guidelines

  State of Connecticut Information Technology and Internet related policies and guidelines.

• Enterprise Storage

  The DAS BITS Storage Area Network (SAN) / Network Attached Storage (NAS) service provides a robust disk storage infrastructure utilized by both mainframe and midrange/ enterprise server platforms for the State of Connecticut client/ user community.

• Metropolitan Area Network

  The Enterprise Network Services (ENS) group builds and supports the State of Connecticut Metropolitan Area Network which connects 18 large sites in the greater Hartford area with metro Ethernet connections between 1G and 20G speeds. This connectivity serves 35 state agencies with access to the State’s Data Centers located in geographically diverse areas of the state.

• Telecommunications

  The Department of Administrative Services Bureau of Information Technology Solutions (BITS) Unified Communications Division provides telecommunications, end-user device support and Enterprise collaboration services to the State of Connecticut’s Executive Branch agencies.

• Data Center Operations Services

  The Department of Administrative Service Bureau of Information Technology Solutions (BITS) Data Center Operations is a service provided to state agencies to monitor and react to statewide network, data center or system events 24 hours per day.

• BITS Service Desk

  The Department of Administrative Services Bureau of Information Technology Solutions (BITS) Help Desk serves as the single point of contact for all client information technology inquiries, requests and incidents.

• Enterprise Application Hosting and Support

  Provide application server hosting for statewide agency web based applications hosted and managed by DAS BITS.

• Network Management and Support

  The Enterprise Network Services (ENS) supports numerous network infrastructures. The ENS support methodology consists of configuring network infrastructure devices with management protocols and through the use of centralized servers collect alerts, alarms, events and traps that report the network status.

• Database Administration

  This service provides for the development and design of database strategies, monitoring and improvement of database performance, capacity planning for future expansion requirements, restoration of damaged databases, and planning, coordination and implementation of database security.

• BITS Payment Services Application

  The BITS Payment Service was created for the benefit of State Agencies that need to develop an application which has the ability to process credit card transactions.

• Automation Services

  The Department of Administrative Service Bureau of Information Technology Solutions Data Center Operations provides for workload automation using the Computer Associates ESP product.

• ITSESC

  Information and Telecommunication Systems Executive Steering Committee

• SharePoint - Document Collaboration Tool

  SharePoint is a web-based platform widely used to improve efficiency for document collaboration, forms processing, and team communications.

• RightFax - Electronic Facsimile Service

  The Department of Administrative Services Bureau of Information Technology Solutions (BITS) Unified Communications Division maintains RightFax – a service that enables faxing from an email client and the elimination of dedicating equipment and network connections.